Terms & Conditions

  • Our service includes 24 hrs pick-up and drop-off within Kathmandu valley.
  • All reservations must be made 48 hours before the departure date and time.
  • Half day rentals are 4 hours and full day rentals are 8 hours.
  • Hours will be calculated from the time of pick-up to drop-off.
  • If the hours are more by the time the clients are dropped-off, a full day charge will be implemented for half day rentals. If the reservation is for full day then another half day is added if the hours exceed more than 8 hours.
  • In case of breakdowns vehicle will be repaired or replaces as humanly as possible. There will not be any extra charges for the time required to repair or replace the vehicle.
  • The company does not refund in case of breakdowns.
  • The company is not responsible for natural disasters during the travel and the time taken to get to the destination.
  • FirstAid kit and fire extinguisher are included in every vehicle.
  • Driver will not go beyond the speed limit specified by the company or the government.
  • Safety of the vehicle is as per rules of the Nepalese Government.
  • All vehicles come with a full tank of fuel and driver. Refueling is the companies.
  • All vehicles are equipped with air conditioner. ( Additional charges apply for its use. )
  • Rate quoted here is as per NATTA ( Nepal Association of Tour & Travel Agents )
  • All vehicles will be driven by the driver at all times.
  • All vehicles are tracked by GPS.

Reservation Change Policy

  • If a customer requires to make any changes to the reservation then they can do so by calling our office. A 5% additional fees of the total cost of the reservations must be paid.
  • If the customer requires to make changes during their trip or after they reach their destinations they are required to call the office and confirm the new reservations. 10% percent of the total cost of the new reservation will incur if the vehicle is available.

Cancellation Policy

  • If booking is cancelled prior to 48 hours from rental time and date, a fee of 5% of the total reservation cost will be charged.
  • If booking is cancelled within 24-48 hours from rental time and date, 10% processing fee will be charged on booking amount.
  • If booking is cancelled within 12 – 24 hours from rental time and date, 25% cancelation charge will be applied on the total booking amount.
  • If booking is cancelled within 6 – 12 hours from rental time, 50% cancelation charge will be applied on the total booking amount.
  • In case of a “NO SHOW” or if booking is cancelled less than 6 hours prior to pick up time, no refund will be provided.